Join us in celebrating the inaugural winners of our new Big Cheese award!
The Big Cheese was recently introduced at the annual Manager Meeting, where Chief Operating Officer Jeff Harman recognized a few leaders who are delivering on our commitment to provide our guests with perfect pizzas when promised. We will continue doing this throughout the year, naming the recognition “The Big Cheese”, which will celebrate one GM per region each period. The winning GM is the one who achieved best in class results.
The winners will receive a piece of custom Lou’s swag as well as bragging rights!
Meet our first Big Cheese winners from P3 and P4 below, read about their achievements and hear from their District Managers. Congrats to all the deserving winners!
P3
Eddie Fuentes (Carpentersville)
- 95% FQ
- 74% delivered on time
- Grew y/y net sales by 3.6%
- Grew y/y COP by 7.2%
“Eddie Fuentes is a results-driven GM who is hungry to say on top of his game. Anything under an A+ is unacceptable. Eddie keeps his staff informed through amazing pre=shifts and his weekly broadcast boards. Every member of the staff knows the results, the goals, and how they will deliver. This has kept CV running consistently high FQ scores and they continue to improve delivery times. I am amazed by how he is always determined to get it right for his guests, his staff, and himself. This helps him build the business and bring more money to the bottom line.”
Jesus “Chuy” Ruiz (Geneva)
- 43.3% COP
- 94% FQ
- 94% Pick-up Tattle
- 18.6% labor
“Chuy takes great pride at what he does and strives to be the best! He will make sure that every pizza coming out looks great and tastes even better! Besides his undivided attention to our food quality, he also manages his controllable costs extremely well. Chuy is always looking ahead and planning in detail for the busier times as well as for the slower ones. He also has an individual plan for each of his employees to learn a new position or a new goal to further strengthen their skills, which in return, helps him run a really successful store.”
Jorge Banda (West Loop)
- P3 #1 Overall Restaurant Scorecard
- 95% FQ
- +7.4% Net vs LY
- +3.8% COP Var to Budget
- +6.3% COP vs LY
- 20.2% Labor
“Jorge is driven, curious, self-aware, vulnerable and truly cares about his team. He holds a high bar of excellence and consistency asks for feedback on how he can improve. He is clear on his expectations and willing to have the tough conversations. He is inclusive and asks for both hourly team members and his management team for solutions to his store’s opportunities. He is highly motivated and shows up with a positive attitude daily.”
P4
Marcin Fuger (Barrington Road)
- 96% FQ
- 96% Pickup
- 99% Del on time
“In addition to these stellar results, Marcin cultivated a relationship with one of our guests that resulted in a $22,000 catering order, benefiting eight of our locations! Thank you for driving sales and being such a great ambassador for our brand!”
Nito Feliciano
- 95% FQ
- 2.4 COP Margin Var to Budget
- 10.9% COP Growth v LY
- 97% Pick-up
- 17.8% Labor
“Nito has been very active and passionate in his store and making sure each guest experience is amazing, He’s joined and posts regularly in the Waukesha Eats Facebook group. Prior to our teacher appreciation campaign, he sent letters to schools informing them of our DOC & fundraisers. He and Norma (AM) also went to the Waukesha police and fire departments to drop off pizzas. Recently, a fire truck actually came to pick up an order! That’s all because of Nito & Norma’s outreach!”
Kristina Uzdonas
- #1 Scorecard ranking
- 97% FQ, 97% Accuracy
- Sales and profitability growth YOY and to Budget
“SD has achieved Big Cheese status by being a model of consistency and quality. Their FOH has many seasoned veterans who hold high standards and strive for excellence. The BOH team also has a few veterans that adhere to company standards and expectations. But none of this just happens without the constant oversight by the management team and especially Kristina. Her unwavering drive to be the best she can and expect that from her team and staff is the main reason they continue to be the top store in the market and one of the best in the company.”
Congratulations again to these inaugural winners of The Big Cheese Award! Be sure to check back at the end of every period for more winners.
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