Patrick McDonald of Broad Ripple was recognized by Visit Indy for his outstanding service!
Last month, Patrick was nominated for the ROSE Awards by his General Manager Alexander Smith. ROSE is an acronym for “Recognition of Service Excellence,” and the program shines a light on non-managerial hospitality employees in Indianapolis who go above and beyond to make customers feel special. The event has been held for 32 years, and you can read more about its history and purpose here.
Despite only one year in the hospitality industry, Patrick has quickly become a staple at our Broad Ripple store. In his nomination letter, Smith had this to say:
“Patrick is frequently mistaken for the owner of the company, simply for the level of care and investment he puts into every interaction. Patrick is 70 years old and has never worked in the industry, but in our first year of business has become synonymous with so many families who are patrons here as the face of our business. He is also well known for being our delivery driver we send out to orders that are unfortunately late, as he is so personable and earnestly apologetic. He makes the guest feel taken care of and helps forget any discomfort they had at our tardiness.”
Patrick’s dedication to his store, his team, our customers, and our brand are what makes him so deserving of this award. Beyond what he does on a daily basis at his store, Patrick also serves as the photographer for all marketing and team events held in Indy.
Congratulations to Patrick for being an outstanding Team Member and earning this well-deserved public recognition. He represents all of the best parts of our company and our industry as a whole.
Below is a video from the ceremony!
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