COVID-19 Action Points

Team Members: We wanted to keep you informed of all actions we are taking to ensure your health and safety in light of COVID-19. Below are the changes that we are either working to implement or have already put into place to address this issue, as of 3/17/20. We will update this list as it changes, daily if necessary. This list includes the actions we took to keep our dining rooms safe, although that is no longer relevant.

Our number one priority is keeping our team members safe and healthy, and we make our decisions with that in mind. Then we balance keeping our team members working, being able to serve food to our guests, and our business needs.

Actions that Effect All Stores:

Employee Discount

• Increasing our employee discount to 75% temporarily on orders up to $100 as a means to help support our employees and their families during this challenging time

Staffing Support:

• We want to make sure that our employees who want to work have an opportunity to do so.

Curbside Pickup

• Enhanced curbside pickup procedures
• Walkie talkies in all stores

Additional Cleaning Process Template:

• More frequent cleaning protocol
• Deep clean instructions

Frozen Pizzas Online:

• Added frozen pizzas to online ordering

Employee Glove Usage

• Allow customer-facing staff to wear purple gloves. Implemented glove protocol.

Credit Card Signatures

• Eliminate guest signature on sign credit card receipts for both carryout and delivery, with a few exceptions
• Request credit card payment from carryout customers who call

Deliveries to Medical Facilities

• Contact-free delivery required

Family-style Employee Meals

• Assign one or two people to serve the rest of the staff

Food Handling & Stocking RTE (ready-to-eat) Food

• Gloves for employees who stock the coolers & freezers

Contact-Free Delivery

• Offer contact-free delivery for all delivery orders

Pre-shift meetings

• Begin daily pre-shifting with staff to go over changes

Hand Towels

• Have hand towels are available in all bathrooms

Restroom garbage cans

• Reposition small garbage cans near the restroom door

Hand sanitizer

• Provide hand sanitizer at our cash registers and front desks

Tissues

• Place boxes of tissues at the front desks and carryout counters

Catering & Delivery Setup

• In situations where drivers are doing setup at businesses for catering and delivery, begin having drivers ask guests about setup.

Actions for Carryouts:

Carryouts Opening for Lunch:

• Expand hours in select carryout locations
• 9 carryout locations have expanded hours for lunch

Actions for Restaurants (no longer in action):

Dining Room Deep Cleans

• Deep clean dining rooms

Silverware

• Leave tables unset after clearing, sanitizing and disinfecting
• Start placing rolled silverware & app plates on tables after seating guests
• Begin wrapping silverware in our current napkin.
• Employees wrapping silverware need to wash their hands properly before rolling silverware and rewash their hands when doing another activity

Table Spacing

• Create 6 feet of distance between tables

Mints

• Remove mints from the front counters, provide upon request

Lemons and Drink Garnishes

• Always use tongs when transferring the fruit to the plate or glassware

Wrapping Leftovers

• Begin asking guests if they would like to wrap up their leftovers themselves
• Wrap food tableside rather than bringing it in back.

Menus

• Discontinue using laminated menus. U paper se carryout menus and dispose of after each use

Restaurant Table Supplies

• Remove all caddies and condiments from the tables
• Offer after serving food items
• Provide single use, disposable condiments

Serving Pizza & Salad

• Begin asking guests if they would like their pizza/salad to be served when arriving at the table with these items. This includes first slices, too.

Dining Room Table Cleaning

• Begin applying multi-purpose disinfectant to the chairs and tables

Check Presentation

• Discontinue using check presenters when dropping the check on guest’s tables

We are open to your suggestions to further make our pizzerias the best they can be. Talk to your managers about any ideas you have and they can bring it to the task force that has been executed to address changes in regard to COVID-19. Thank you for your hard work and dedication during this time. Working together will get us through this challenging time.