Congratulations to Carpentersville on earning the 2025 Jean Malnati Miller Award for our carryout restaurants!
Each year, the Jean Malnati Miller Award is presented to the carry out and restaurant that best represent Jean’s spirit of care, generosity, and work ethic. When broken down, the winning stores are the ones who best represent our core values of THE GIFT (Teamwork, Hospitality, Excellence, Growth, Integrity, Family and Tradition). Objective criteria that measure these key areas are used when determining our winners.
So, what is the criteria? The winning stores posted the highest combined scores in three critical areas: our staff, our guests, and the continued growth of profitability of the store. The are excellent in all three areas, upholding the cornerstones that have been a part of our company for nearly 55 years now. Here are the categories and the metrics used to measure their success:
- JOIN: Internal Net Promoter Score: Would our team recommend Lou Malnati’s as a place to work? (2025 Top Workplace “Join” score – the Culture Survey Question “I would highly recommend working at this company to others.”).
- HOSPITALITY: Tattle guest satisfaction feedback. (2025 Tattle Score – the total count, average score and average rating).
- GROW: Development of our people (# of staff who became a manager in 2025 who originated in this store).
- PROFITABILITY: 2025 EBITDAR Growth.
A huge congratulations to our Carpentersville team for their outstanding performances in these categories in 2025! Let’s recognize the leadership team at that store –
- Regional Director Craigh Bushor
- District Manger Eva Andrews
- Current General Manager Ismael Santiago
- 2025 General Manager Eddie Fuentes
- Manager Kyle Streeter
Below are some notes about Carpentersville that helped them become a Jean Malnati Miller Award winning store:
- Former General Manager Eddie Fuentes is described as an unstoppable leader.
- He continues to push himself and his team to strive for excellence.
- He inspires his team and other leaders to ask the why’s and truly understand the business.
- He is always supplying opportunities to learn and grow.
- He invested in the development of his co-manager Ismael Santiago and, thanks to their commitment to learn and grow as leaders, the Ismael was promoted to GM.
- The team is committed to and provides exceptional hospitality towards our guest and towards each other.
- 100% of their team members would recommend Lou Malnati’s as a place to work.
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