Congratulations to Logan Square on earning the 2024 Jean Malnati Miller Award for our carryout restaurants!
Each year, the Jean Malnati Miller Award is awarded to the carryout and restaurant that best represent Jean’s spirit of Care, Generosity, and Work Ethic. As a whole, the winning stores best exemplify our core values of THE GIFT (Teamwork, Hospitality, Excellence, Growth, Integrity, Family and Tradition). Objective criteria are used to determine the winner combining the key areas listed.
The winning stores post the highest combined stores in three critical areas: The development and engagement of our staff, our guest satisfaction, and the continued financial performance growth of the store.
Those three areas have been the cornerstones of our company for more than half a century, and while many stores are great in one of the areas, the winning stores are the ones that performed excellent in all three in 2024.
The categories are:
- JOIN: Internal Net Promoter Score: Would our team recommend Lou Malnati’s as a place to work? (2024 Top Workplace “Join” score – the Culture Survey Question “I would highly recommend working at this company to others.”).
- HOSPITALITY: Tattle guest satisfaction feedback. (2024 Tattle Score – the total count, average score and average rating).
- GROW: Development of our people (# of staff who became a manager in 2024 who originated in this store).
- PROFITABILITY: 2024 EBITDAR Growth.
Congratulations again to Logan Square for a great year! Thank you for exemplifying Jean’s spirit in everything you do and passing that on to not only the team members in your store but also to our customers.
Here’s a peak into what makes them such a deserving winner, from District Manager Craig Bushor:
“The General Manager of this location, Larry Metzger cares so much. He is constantly talking about how to improve the culture in their store. When we decide to change a process or anything in the store, he immediately asks how it will affect our employees. He then focuses on the best way to communicate changes to employees.
In addition to caring about culture, Lary cares about profitability. He wants to understand budget and create efficiency. He created monthly goals regarding the improvements he thought could be made. Larry is committed to creating relationships in their community and is always thinking of ideas of how to drive sales.
Larry is also a developer of talent. He developed their current AGM, who was the HSM of their store. The management team is proficient in BOH and FOH, which creates teamwork, collaboration and connection among their team. They are committed to a high level of consistent and effective communication among their team.”
It’s easy to see why Logan Square earned the honor of the Jean Malnati Miller Award in 2024. They have a General Manager who fosters the best environment for success of his store and his people. The entire management team is worthy of recognition:
- RD: Matt Stern
- DM: Craig Bushor
- GM: Larry Metzger
- AGM: Currently Manny Gonzalez (former HSM of store)
- 2024 AGM: Anselmo Velazquez
Congratulations to the entire team! We can’t wait to see the growth continue in 2025.
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